Run by the Goodwin Development Trust, the service provides domiciliary care and social support for people with learning disabilities and/or complex health needs.
The service, based at Danny’s Dream Club on Walker Street, was assessed across five key areas and has been awarded outstanding for offering a responsive service that meets the needs of individuals by offering ‘person-centred’ care plans, tailored to their specific needs.
Inspectors noted that ‘relatives were involved in the formulation of care plans’ and that staff had found creative ways of supporting people to be involved in the local community. They also saw that there are a wide range of activities that people participate in that respond to their needs and interests.
Families were interviewed as part of the inspection and comments included: ‘It’s a big step for me handing his care over to other people, but I can confidently go out to work’, ‘They make him feel well and part of the community; they are in tune with his age group’, ‘The staff are absolutely outstanding; every morning she has a smile on her face and is happy to see the PAs; she is settled, content and they consider her needs at all times’.
In the report, one health and social care professional describes the service as ‘brilliant’; “It’s a good service, brilliant in fact. The service user is now engaging with others, is active, good relationships have developed, and the staff are supportive to the family.”
The care that people receive from Danny’s Dream can range from home-care to activities at the club, trips out and other community activities, depending on their needs and wishes. The team always endeavor to fulfil the wishes of service users, whether that’s going swimming, bowling or fishing, or trying new things.
Jane Popplewell is the Manager of Danny’s Dream, she said:
“Danny’s Dream was originally set up by a local family, for their son Danny who had a range of health care needs – they wanted to create a service that empowered people and enabled them to live their lives to the full. This is still the ethos that we hold today; our customers come first and we want to give them choice, control and independence.
“An outstanding rating is very hard to come by, so we’re absolutely delighted with this report from the CQC and will continue to give first class care and support to everyone that accesses our service. Our management team, staff and volunteers are such dedicated and caring people, it is them that make small differences every day to improve the lives of people.”
Inspectors also found that the service was well led, there was good communication between staff, good reporting and monitoring procedures and any issues were dealt with quickly and effectively.
Danny’s Dream Club itself is a former pub, which was converted by Goodwin. The building includes a social area, sensory room with gym equipment and a ball pool, places for people to watch films and interact with friends, as well as a kitchen and spacious toilet and changing facilities.